Transparent Lending Rates

The Reserve Bank of India ("RBI") mandates that all NBFCs regularly review and disclose interest rate policies. These guidelines ensure fair pricing, transparency, and responsible lending practices.

Loan on Trust (“Company”) strictly follows RBI directives and has designed an Interest Rate Policy to ensure clarity, fairness, and consistency across all Personal Loans, Salary Loans, and Short-Term Credit products. The policy helps customers understand how interest rates are determined and communicated before loan disbursal.

Disclosure

Loan on Trust displays applicable interest rates, methodology, and all relevant charges on its official website. Customers are informed clearly before loan approval and disbursement.

Interest Rate

The Board of Directors of Loan on Trust reviews the interest rate model periodically. Rates are determined considering cost of funds, operational expenses, risk profile, and market conditions. Each customer receives their exact rate via sanction letters and loan agreements before funds are disbursed.

The interest rate for each loan may vary depending on the following factors:

• Customer's credit history and repayment capacity;
• Loan amount and tenure;
• Associated operational and administrative costs;
• Risk assessment and internal scoring;
• Type of loan product and special offers;
• Other parameters deemed relevant by Loan on Trust.

All loans are offered at fixed interest rates and can be repaid via EMI or bullet payment through secure digital channels. Delayed payments may attract penal charges, calculated based on the overdue amount.

Fees & Charges

In addition to interest, Loan on Trust may levy processing fees, document charges, or rescheduling fees. Fees are applicable only for sanctioned loans. All applicable taxes such as GST are added as per law.

Customer Communication

Loan on Trust ensures customers receive clear communication on all terms. The sanctioned rate, fees, and total payable amount are explicitly mentioned in the sanction letter and loan agreement. A digital or physical copy of the agreement is provided to every borrower.

Grievance Redressal

Loan on Trust has a dedicated grievance redressal system to handle any queries regarding interest rates or charges. Customers may contact:

Phone: +91 96506 11777
Email: supportloanontrust@gmail.com

If unresolved, customers may escalate the matter to the Grievance Redressal Officer:

Name: Asha Verma
Address: 16th floor, 1604, 26 Nirmal Tower Barakhamba Road, New Delhi Head Post Office Connaught Place New Delhi, 110001 India
Phone: +91 xxxxxxxxxx
Email: supportloanontrust@gmail.com

Final resolution is typically provided within 30 days. Customers dissatisfied with the outcome may approach the RBI Ombudsman as per RBI guidelines.

Amendments

Loan on Trust may periodically revise this Interest Rate Policy with Board approval. All revisions follow RBI guidelines and will be communicated transparently to customers.